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During the whole process of reaching out to customesr as well as him/her creating and sharing a story we send various e-mails.
All the E-Mails we send:
- Activated Story Creation (When somebody did activate the Cashback on the Thank-You-Page)
- Story Offer (Approximately the date the purchase arrives)
- Reminder E-Mail (4 days after the Story Offer e-mail / Same e-mail as story offer )
- Recovery (When our System detects that somebody might have forgotten to submit their Story)
- Story Published & verified (When Story is successfully published and verified)
- Rewards sent (When Story expired by itself and the Cashback / Discount Code is sent)
- Failure (When something did not work - typically story-identification)
Mails we would recommend you to send & when:
- Activated Story Creation (In Case customers are able to activate the Story Creation) → ba_status “active” and “Order not fulfilled”
- Story Offer → ba_status “active” and “Order fulfilled”
- Reminder E-Mail → 4 days after Story Offer
- Published → ba_status “published”
- Rewards sent → ba_status “expired”
- Failure → ba_status “expired”
Here you can download the German Klaviyo Templates for the e-mails we recommend.
Here you can find out more about importing Klaviyo Templates!